Refund policy

VectorDesignsArizona™ Return & Refund Policy

Last updated: November 13, 2025

This policy explains how returns, refunds, exchanges, and order issues are handled for purchases made directly from VectorDesignsArizona™ and through our authorized marketplace channels.

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1. Overview

At VectorDesignsArizona™, many of our products are handmade, 3D printed, or made-to-order. This policy is designed to provide a fair and transparent process for handling returns, refunds, and issues while reflecting the realities of small-batch and customized production.

This policy applies to purchases made directly through VectorDesignsArizona.com. Orders placed on third-party marketplaces (such as Etsy, TikTok, Walmart, Amazon, eBay, and Michaels) are governed by the policies of those platforms. See Section 10 for details.

2. Return Eligibility for Direct Website Orders

For eligible products purchased directly from our website, we accept returns under the conditions below.

Item Type Return Window Return Condition
Standard, non-custom items Within 14 days of delivery Unused, in original condition, with original packaging and accessories
Custom or personalized items Only if defective or incorrect See Section 3 for full details

Items showing wear, damage, odors, stains, modification, or misuse after delivery may be denied a refund or may receive a partial refund at our discretion.

3. Custom, Personalized & Non-Returnable Items

Due to the custom, made-to-order nature of many VectorDesignsArizona™ products, the following items are generally non-returnable and non-exchangeable, unless they arrive damaged, defective, or materially different from what was ordered:

  • Custom or personalized items (including custom names, text, colors, or sizes)
  • Made-to-order 3D-printed items produced specifically for your order
  • Digital products or downloadable files
  • Apparel that has been worn, washed, or altered

We do not provide exchanges for custom or personalized items due to change of mind, incorrect size selection, or preference changes. If a custom item arrives damaged or defective, please refer to Section 6 – Damaged or Defective Items.

4. Return Shipping Costs & Responsibility

Unless otherwise required by law, the customer is responsible for all return shipping costs, except when we have confirmed that an item is damaged, defective, or incorrect as delivered.

Scenario Who Pays Return Shipping?
Change of mind, wrong size, or preference Customer
Order is damaged or defective on arrival (confirmed) VectorDesignsArizona (if a return is required)
Incorrect item shipped (our error) VectorDesignsArizona

Original shipping charges are non-refundable unless the return is due to our error. We strongly recommend using a trackable shipping service for all returns, as we cannot refund items that do not arrive back to us.

For more information on how we handle shipping generally, please see our Shipping Policy.

5. How to Start a Return & Refund Process

To request a return for an eligible item purchased directly from our website, please contact us before sending anything back.

  1. Email Support@vectordesignsaz.com with:
    • Your full name
    • Order number
    • Email address used at checkout
    • Clear photos of the item and the issue (for damaged/defective claims)
    • A short description of the problem
  2. Wait for our response with return instructions. Please do not send items back without approval, as this may delay or prevent processing.
  3. Once we receive and inspect the returned item, we will confirm approval or denial of the refund.

When approved, refunds are usually processed within 3–5 business days to the original payment method. Your bank or card provider may require additional time to post the credit.

This section works together with our Privacy Policy, which explains how we handle your contact and order information.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not as described, please contact us within 7 days of delivery.

Provide:

  • Photos of the product and the defect or damage
  • Photos of the packaging and shipping label (if relevant)
  • Your order number and a brief description of the issue

After review, we may:

  • Repair, reprint, or replace the item
  • Offer a comparable replacement item
  • Issue a partial or full refund when appropriate

In confirmed cases of damage, defect, or fulfillment error on our part, VectorDesignsArizona™ will cover replacement costs and reasonable return shipping where a return is required.

7. Exchanges

For most items, we do not process direct item-for-item exchanges. If you would like a different size, color, or style of an eligible standard product, you may:

  1. Request a return for the original item (subject to eligibility), then
  2. Place a new order for the desired item.

Custom and personalized items are not eligible for exchanges, except where the product is damaged, defective, or incorrect as delivered.

8. Creality Products (Printers, Scanners, Filament & Accessories)

Some products sold on VectorDesignsArizona.com are manufactured and fulfilled by Creality and/or their logistics partners. For these items:

  • Shipping, returns, exchanges, and warranty claims are handled according to Creality’s own policies and warranty terms.
  • VectorDesignsArizona™ acts as a sales facilitator and point of purchase, but we do not control or administer Creality’s return logistics or warranty decisions.
  • Once a Creality product has shipped, returns, exchanges, or issues must be resolved directly with Creality’s support team.

If you need assistance finding the correct Creality support contact or warranty link, you may reach out to us and we will help direct you to the appropriate resources.

For shipping details on Creality items specifically, please also refer to our Shipping Policy.

9. International & UK Customers

VectorDesignsArizona™ ships worldwide. International orders, including those to the United Kingdom and European Union, may be subject to additional customs duties, VAT, import taxes, or handling fees charged by the destination country.

  • These charges are the responsibility of the customer and are not included in our product prices or shipping rates.
  • Shipping costs displayed at checkout cover transportation and handling only, unless explicitly stated otherwise.

Unless required by local consumer law, international returns are generally accepted only for damaged, defective, or incorrect items. Return shipping for international orders is the responsibility of the customer, except where we have clearly made an error.

Customers in the UK and EU retain any statutory rights granted under applicable local consumer protection laws. Where these laws provide additional protections beyond this policy, we will follow the minimum requirements of those regulations.

10. Orders Placed Through Third-Party Marketplaces

If you purchased a VectorDesignsArizona™ product through one of our marketplace partners, including but not limited to:

  • Etsy
  • TikTok Shop
  • Walmart Marketplace
  • Amazon
  • eBay
  • Michaels / Michaels MakerPlace

all returns, refunds, exchanges, and order issues must be initiated and processed through that specific platform, according to their policies and tools.

We are required to comply with each marketplace’s systems, so we cannot override or manually process returns for marketplace orders through our website checkout. Please use the “Help with order,” “Request return,” or equivalent function within the marketplace where you purchased.

11. Order Cancellations

For orders placed directly on VectorDesignsArizona.com:

  • Orders may be canceled within 12 hours of purchase, provided that production or fulfillment has not yet begun.
  • Once a 3D print, apparel item, custom order, or Creality item has entered production or has shipped, cancellations are no longer possible.

To request a cancellation, please contact us as soon as possible at Support@vectordesignsaz.com with your order number and “Cancellation Request” in the subject line.

For marketplace orders (Etsy, TikTok, Walmart, Amazon, eBay, Michaels), cancellation requests must be submitted through the relevant platform in accordance with their rules.

12. Need Help or Have Questions?

If you have questions about this policy or need help understanding your options for a specific order, please contact us. We’re happy to review your situation and guide you through the next steps.

VectorDesignsArizona™ Support
Email: Support@vectordesignsaz.com
Website: VectorDesignsArizona.com

Go to our Contact Page

This Return & Refund Policy should be read together with our Terms of Service, Privacy Policy, and Shipping Policy.